This course introduces students to risk management in operations, specifically in service delivery organisations, and allows them to debate and critically analyse how organisational resilience can be enhanced. Various risk management tools and techniques are introduced and applied in practice. Case studies are utilised as a means of bringing the subject to life.

4 x 1 hour lectures

1 x 1 hour and 5 x 2 hour workshops

1 x 5 hour field work session

None

None

1. Written assignment, including essay; Individual; 1300 words; 75%; ILOs 1, 3.
2. Oral assessment & presentation; Group; 15 minutes; 25%; ILOs 2.

This course aims to provide students with the opportunity to develop confidence and skills in the application of the principles of risk management and resilience in service delivery settings. The course will focus on service delivery settings before exploring the role of the Risk Manager and associated activities required when risks become crises or disasters.

By the end of this course students will be able to:

1. Appraise the need for risk and business continuity management within service delivery organisations.

2. Identify, evaluate and implement appropriate risk management methodologies in a service delivery setting.

3. Compare and critique different ways that risks can be managed - and resilience enhanced - in service delivery organisations.